Sales & Service Tip Of The Week

Have you called on customers and within five minutes they told you their life’s story?  Or, how about the customer who is quiet, analytical or critical; and the other who is demanding, unreasonable and unappreciative?  It’s the old adage, “you can’t please the public” that keeps cropping up when dealing with customers on a daily basis.  Today all sales and service professionals must understand and learn to “adjust” to the customer’s personality and behavior.  When you “adjust” your behavior you relate to people on a level that is acceptable and comfortable to them.  After all, they are the customers right?  But first you must understand yourself in order to make the adjustments to match the comfort level of each customer you serve.  Flexibility is the key, allowing you to “adjust” to improve interactions and establish a more harmonious working relationship.  We refer to this today as the PLATINUM RULE:  “Treat your customers as they expect to be treated.”