Sales & Service Tip Of The Week

Have you heard, “courtesy is good manners in business?”  The ability to say “please” and “thank you” goes a long way in serving the customer (it works well at home too!).  Some people think being courteous to customers is a sign of weakness – absolutely not!  Your customers are coming to you for help and by being polite and willing to serve, allows the customers to “feel good” about dealing with you.  When customers “feel good” about their experience, they want your ideas and suggestions, so they buy more.  Don’t forget to “smother” your customers with kindness, but be sincere.  Your behavior signals to the customer your true feelings about wanting to serve.  Apply the Golden Rule:  “Do unto others as you would have others do unto you,” and you can never go wrong.

Sales & Service Tip Of The Week

“Negative information has twice the impact of positive information on purchasing decisions!”  That’s right!  Did you know that dissatisfied customers tell an average of ten other people about their bad experience, while satisfied customers will tell an average of five people about their positive experience?  Did you know that?  It’s all about choosing your attitude when you show up for work.  Keep your personal problems at home and be positive when interacting with your customers.  Allow your P.R.I.D.E. to shine through along with your willingness to serve and your customers will thank you for it.  Remember, People Really Interested Deliver Excellence.

Sales & Service Tip Of The Week

“People buy from people they like.”  Have you ever heard this before?  Well, it’s true!  Think about it:  Do you always get your haircut at the same place?  Go to the same dry cleaner, drugstore, bank or gas station usually?  Customers like to shop or buy in similar surroundings, where they know what to expect and appreciate being recognized.  Don’t you?  So remember, to the customer you are your company.  You make it happen.  Don’t blame others or make excuses when things go wrong.  Serve each customer as if you were in your own business.  It is YOU, INC. that the customers come to know and ask for help to solve their problems.  Catch this entrepreneurial spirit and watch your sales grow as your customers keep coming back!

Sales & Service Tip Of The Week

By now, as a sales and service professional, you should be able to recite the 6 A’s by memory.  Any volunteers?  More importantly, you should be “harvesting” the rewards by applying these skills, concepts and techniques with your customers.  It’s never too late to “go back to the well” and replenish your mind and body with the spirit and desire to Apply Service, so you can develop lifetime customers.  A famous coach once said “The will to win is not nearly as important as the will to prepare to win.”  Master these sales and service tips and there’s no stopping you.  The progression on learning today is:  training and practice, which leads to habits.  It starts and ends with you.  Are you willing, able and committed to the journey of self-improvement?  Allow these tips to provide the framework for your continued sales and service success.  Remember, “Winners execute fundamentals skillfully…by habit.”  Be strong, stay well and sell often!