Sales & Service Tip Of The Week

Learn early to acquire the habit of asking for the order.  Take the initiative and look forward to it.  The close becomes an exhilarating experience for the sales and service professional.  It generates your enthusiasm and provides you with a feeling of self-confidence.  You want to sell every customer and succeed.  How many times can you ask for the order?  As many times it takes as you interact with the customer!  How do you ask?  What do you say?  Something as simple as, “Would you like to write that up today?” may get a positive response from the customer.  You have nothing to lose and everything to gain by asking.  As long as the customer is talking and interacting, keep asking.  But don’t be like a robot or parrot, which can come across negatively to the customer.
 
What do you do after you ask?  Shut up and listen!  That’s right!!  Utilize the “strength of silence” after you ask for an order or commitment.  There’s a truism in selling that says, “the side that speaks first typically loses.”  So, wait it out and let your silence signal your confidence and understanding that the customer is ready to buy.  What happens if there’s still no reply?  Ask again and be silent!  It’s all part of being a sales and service professional.