Sales & Service Tip Of The Week

How good are your people skills?  Everyday you work with people.  How well do you do in your human relations?  Human relations means getting along with people….customers and the people with whom you work.  Use the following questions as a checklist and circle “yes” or “no”.  If “no,” list the action you want to take to improve.  Review every 90 days until you are satisfied with your on-the-job human relations.

Do I show a real interest in people?                                             YES              NO     

Do I keep my promises?                                                               YES             NO

Do I treat people as individuals?                                                   YES             NO

Do I listen to people?                                                                    YES             NO

Do I accept certain people despite certain mannerisms?             YES             NO

Do I avoid judging people by the clothes they wear?                   YES             NO

Do I keep personal confidences?                                                 YES             NO

Can I apply customer discipline without making the

person angry?                                                                               YES             NO

Am I willing to see the other person’s viewpoint?                         YES             NO

Can I accept constructive criticism?                                             YES              NO

Do I avoid making sarcastic remarks?                                          YES              NO

Do I maintain dignity in my actions with people?                          YES              NO

Do I sincerely want to provide service to the customer?              YES              NO

Do I cooperate with the other employees in my

company?                                                                                     YES              NO

Do I cooperate with my company’s management?                       YES             NO