Sales & Service Tip Of The Week

Have you heard, “courtesy is good manners in business?”  The ability to say “please” and “thank you” goes a long way in serving the customer (it works well at home too!).  Some people think being courteous to customers is a sign of weakness – absolutely not!  Your customers are coming to you for help and by being polite and willing to serve, allows the customers to “feel good” about dealing with you.  When customers “feel good” about their experience, they want your ideas and suggestions, so they buy more.  Don’t forget to “smother” your customers with kindness, but be sincere.  Your behavior signals to the customer your true feelings about wanting to serve.  Apply the Golden Rule:  “Do unto others as you would have others do unto you,” and you can never go wrong.  What "war stories" can you share where being polite and courteous turned the customer your way?