Sales & Service Tip Of The Week

“DO NOT BE CONDESCENDING!”  Have you ever walked into a store and the sales associate treated you like “dirt”?  How did you feel?  Did you go back to that establishment again?  Probably not!  Customers don’t like to be treated like they’re stupid.  Avoid talking down, belittling or being sarcastic with customers.  People don’t like it.  Be careful using names or words like “honey”, “sport”, “buddy” or “dear”, in you’re interactions with your customers.  They’ll react negatively, which creates a further barrier for you.  Don’t fall into the trap of using trite sayings such as, “to be honest with you,” or “to tell you the truth.”  Haven’t you been honest and truthful up to now?  Eliminate these sayings from your vocabulary and focus on providing quality service for every customer you come in contact with daily.  Your beliefs equal your sincerity and that’s what comes across to your customers.  What have you been called as the customer?